Privacy policy

NVOPS is committed to ensuring the privacy and confidentiality of all personal information and follows the terms and conditions of privacy and confidentiality in accordance with the Australian Privacy Principles. The Privacy Policy communicates how NVOPS collects and manages personal information.   

NVOPS needs to collect information about you for the purpose of providing orthotic and prosthetic services. To assess, prescribe, provide orthoses and prostheses and ongoing care and management, we need to collect some personal information from you. This information is used for administrative purposes within the practice such as billing you or through an insurer or compensation agency.  

NVOPS may also collect information from third parties such as other medical and allied health practitioners to assist in your orthotic/prosthetic management, this is only done with your consent. 

If you provide incomplete or inaccurate information or withhold personal health information NVOPS may not be able to provide services.   

NVOPS may disclose information regarding diagnosis or treatment to your other health professionals with your consent. In the case of insurance or compensation claims, it may be necessary to disclose information and/or collect information related to your orthotic/prosthetic management.  NVOPS will not disclose your information to commercial companies, however specific service or product information suitable for your management, may be forwarded to you by us, unless you instruct NVOPS not to forward this type of information.  Your written consent will be obtained at the start of your orthotic/prosthetic management to carry out the above activities. You will be asked to read and sign the NVOPS Privacy agreement on your attendance at our practice.  

Information at NVOPS is stored securely and only practice staff have access to it. NVOPS takes all reasonable steps to ensure that information collected about you is accurate, complete and up to date. You may have access to your information on request and if you believe that any of the information is inaccurate, we may be able to amend it accordingly.  

Any concerns that you may have about this statement can be directed to Lynne Weir, Privacy Officer, NVOPS 40 King St, Shepparton, ph: 58224277. If you would like to view the privacy Policy in full, please email the office info@nvops.com.au or ring on 0358224277 to obtain a copy.