Privacy policy

Northern Victoria Orthotic & Prosthetic Service P/L (NVOPS) is committed to complying with the Privacy Amendment Act 2012 (Privacy Amendment Act) and The Privacy Regulation 2013, both commenced in 12 March 2014. 

You may contact NVOPS in writing or by emailing info@nvops.com.au to gain access to the information held by NVOPS about you.

NVOPS needs to collect information about you for the primary purpose of providing quality treatment. To fully assess, diagnose and treat you, we need to collect some personal information from you. This information will also be used for the administrative purposes of running the practice such as billing you or through an insurer or compensation agency. Information will be used within the practice for handover if another practitioner provides you with assistance.

NVOPS may disclose information regarding diagnosis or treatment to your Doctor or other treatment providers only with your consent. In the case of insurance or compensation claims, it may be necessary to disclose information and/or collect information that affects your treatment.  NVOPS will not disclose your information to commercial companies, however specific service or product information as deemed suitable for your management, may be forwarded to you by us, unless you instruct NVOPS not to forward this type of information.  Your written consent will be obtained at the start of your treatment to carry out the above activities. 

Information at NVOPS is stored securely and only practice staff has access to it. NVOPS takes all reasonable steps to ensure that information collected about you is accurate, complete and up to date. You may have access to your information on request and if you believe that any of the information is inaccurate, we may be able to amend it accordingly. If you do not provide relevant personal or health information, in part or in full, to NVOPS it may result in incomplete assessment. This may impact on the diagnosis and the following therapy that is provided. Any concerns that you may have about this statement or about your management can be directed to Lynne Weir, Privacy Officer, NVOPS 40 King St, Shepparton, ph: 58224277.